Digital Game Sales Are Final – With Limited Exceptions
At Playova, we strive to ensure a smooth and satisfying shopping experience. However, due to the nature of digital goods, we follow a strict no-refund policy, except in the following case:
- Technical Faults
If a game you purchased is not delivered or cannot be activated due to a verifiable issue from our side or the publisher’s platform, you may request a refund within 48 hours. - Eligibility Criteria
To be eligible for a refund:
- The issue must be reported immediately
- You must not have used or activated the game key
- We must be able to verify the fault
- Non-Refundable Cases
- Change of mind
- Purchase by mistake
- Incompatibility with your device or OS
- Issues related to third-party platform bans
- How to Request a Refund
Send a request via our contact form with your order ID and a clear explanation of the issue. We’ll respond within 1–3 business days.